Broken Tabeo Tablet

Well, this will be the third one our son has had since Christmas. The first Tabeo we opened didn't work, had to wait until the following day where it was traded in store for another. Now the part where the charger plugs in is loose, and it won't charge.

The bad thing is we called, and it seemed like the person handling the warrantee was playing games. We were told we'd get an email with all needed to ship back through UPS with in two hours. We waited 24 hours before calling back, to find out they somehow messed up the email. I don't see how, but I guess we all have an off day.

Now it has been boxed up, sent off, and hoping no more games... and most of all it doesn't magically disappear? I've been keeping records as best I can, print outs of the tracking as well. What I am told will happen is that they receive the item back, than in 7-10 days send us a certificate to get another in store. I don't like that the process takes so long.

We've already decided that future electronics will not be purchased at Toys R Us. It isn't so much the return policy, or the hassle it turned into, but they have come broken or break shortly after. We originally bought two Tabeo tablets, the one child is on his third, and our other child is on his second. I am the one that plugged it in to charge when needed so I can't even use that as an excuse for it breaking (I don't feel comfortable with a child plugging things in or playing with plugs). I can advise that if someone buys one... absolutely do not do it without the warrantee!!!